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FAQs


FAQ

When will my order be shipped?

As our crowdfunding campaign has concluded any further orders will take approximately 2-3 business days to be fulfilled from the date ordered. Thank you for your patience and please stay tuned for your shipping notification!

What can the Hexagon be used for?

The Hexagon is the perfect centerpiece for any home or office space décor. It of course offers other benefits for personal use which we are not liable for. Please see our Legal Disclosure and Terms of Service.

Are all Hexagons identical?

Since each Hexagon is handmade, each unit may have miniscule differences that make each one unique. None of these differences will affect the functionality or durability in any way.

How long will it take to ship my product once I have received a shipping notification?

North American customers should expect a shipping time of 2-7 business days, International customers should expect a shipping time of 6-10 business days

Where is the Hexagon made?

The Hexagon is hand made in the United States with the glass components hand made in Canada.

Do you issue refunds?

Please refer to our refund policy for more information. Refunds can be made up to 10 days after you have backed the campaign. Exceptions include if the campaign has ended or the perk level has been filled.

Do you ship worldwide?

Yes, we ship worldwide with some exceptions. Please see our shipping page for more information.

What is the best way to contact the BRNT Team for distribution purposes?

The BRNT team can be contacted at info@brnt.ca.

What happens if the campaign does not reach its intended goal?

If the campaign does not reach the goal, all pre-orders and backing capital will be refunded within 30 days of the conclusion of the campaign.