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FAQs


FAQ

What is crowdfunding and when will I be charged?

Crowdfunding is the process raising funds for production by offering up perks or rewards to the backers. You are pre-ordering the product and being charged after you checkout so that we can head to manufacturing.

When will my order be shipped?

You can expect all orders to be shipped between January-February 2018

What can the Hexagon be used for?

The Hexagon is the perfect centerpiece for any home or office space décor. It of course offers other benefits for personal use which we are not liable for. Please see our Legal Disclosure and Terms of Service.

Are all Hexagons identical?

Since each Hexagon is handmade, each unit may have miniscule differences that make each one unique. None of these differences will affect the functionality or durability in any way.

How long will it take to ship my product once I have received a shipping notification?

North American customers should expect a shipping time of 2-7 business days, International customers should expect a shipping time of 6-10 business days

Where is the Hexagon made?

The Hexagon is hand made in the United States with the glass components hand made in Canada.

Do you issue refunds?

Please refer to our refund policy for more information. Refunds can be made up to 10 days after you have backed the campaign. Exceptions include if the campaign has ended or the perk level has been filled.

Do you ship worldwide?

Yes, we ship worldwide with some exceptions. Please see our shipping page for more information.

What is the best way to contact the BRNT Team for distribution purposes?

The BRNT team can be contacted at info@brnt.ca.

What happens if the campaign does not reach its intended goal?

If the campaign does not reach the goal, all pre-orders and backing capital will be refunded within 30 days of the conclusion of the campaign.